Refund and Returns Policy

Effective date: September 27, 2026

At Buchecha, we want every order to arrive exactly as it should. When it does not, this policy explains which items can be returned, how to start a return and when your refund will arrive.

When a return is accepted

We accept returns in three situations:

• Manufacturing defect: the product has a flaw in its materials or workmanship.
• Damage in transit: the product arrived damaged during shipping.
• Wrong item: you received a different product from the one you ordered.

We cannot accept returns for a change of mind, personal preference or a size that is different from what you expected. If you are unsure about a product before buying, write to us first and we will gladly help you decide.

Time limit

Please contact us within 30 days of delivery to request a return.

Damaged parcels: report within 72 hours

If your order arrives damaged, let us know within 72 hours of delivery and include photos of:

• the damage to the product itself;
• the outer shipping box and its condition;
• the shipping label, clearly readable;
• the inner packaging materials.

These photos help us settle your claim quickly. It also helps to keep the box and packaging until your claim has been resolved.

How to start a return

• Email support@buchecha.com with your order number and a short description of the problem, adding the photos listed above for damaged items.
• We review your request and confirm whether it qualifies within 1-2 business days.
• If it is approved, we send you return shipping instructions.
• Send the item back following those instructions.
• When the item reaches us, we inspect it and process your refund.

Not sure whether your item qualifies?

Write to us anyway. Describe what happened, and we will tell you within 1-2 business days whether the item can be returned and what the next step is.

Return shipping costs

For approved returns, whether defective, damaged or wrong items, we pay the return shipping. You will not be charged anything to send back a qualifying item.

How you are refunded

Refunds go back to the original payment method used at checkout. We do not offer exchanges or store credit at this time; an approved return is settled with a refund.

When you are refunded

After we receive and inspect the returned item, refunds are usually processed within 3-7 business days. Your bank or payment provider may need some extra time to show the refund on your statement.

Cancelling an order

To cancel an order, contact us at support@buchecha.com as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

Contact

• Email: support@buchecha.com
• Phone: +1 (480) 353-2997
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT